Enhancing Branch Performance

Banking environment is extremely competitive. Banks face the challenge of lack of product differentiation resulting into declining profit margins. Under such a situation, Branch Managers have to work out business strategies for growth and profitability keeping in mind the local business environment.

Learning Outcomes

• To enable Branch Managers to:
• Formulate business strategies considering local economic conditions and business environment
• Effectively execute business plans and mid-course corrections
• Identify and successfully tackle impediments and constraints
• Ensure consistent branch growth and profitability

The course is suitable for:

• Branch Managers or Deputy Branch Managers of commercial banks and non-banking finance companies.
• Those identified to take over as Branch Manager may also find the program useful.

Day 1:

• Session 1: My Branch a profit center

Day 2:

• Session 1: Analysis of Business Environment

Day 3:

• Session 1: Formulation and Execution of Business Strategy

Day 4:

• Session 1: Retail and SME Lending at Branches

Day 5:

• Session 1: Overcoming Impediments and Constraints
• Understanding body language
• What is your body language telling the customer?
• Managing constantly shifting priorities
• What to delegate and how to monitor
• Handling customer apathy/hostility
• Demons within
• Managing conflict between branch and controlling office