Effective Business Communication & Assertiveness Skills

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. For some people finding a balance between being aggressive and passive is a challenge. That is where assertiveness skills become essential. This course will provide participants with tools and techniques to communicate with authority while remaining calm, collected and professional.

The Training Programme will Cover In-Depth the Following Subjects:

• Introduction to communication
• Communication levels and definitions
• Elements of the communication process
• Types of Non-verbal communication
• Techniques of building rapport
• Communication barriers and how to overcome them
• Understanding the communication funnel
• Identifying your communication style
• Becoming aware of your communication preferences.
• Learning about the preference of others and how to adjust accordingly
• The language barrier, culture barrier, the difference in time and place.
• All about body language
• Interpreting gestures
• Effective ways to communicate bad news
• The power of your voice tone.
• Open, closed, and probing questions
• Avoiding asking attacking questions
• Communication and power struggle and work
• The power of the written word
• Communicating effectively through email
• Assertive, passive, and aggressive behaviors
• Words and phrases to avoid
• Positive phrasing
• Practice writing assertive responses on a personal scenario
• Techniques of giving feedback
• The DESO technique for making assertive requests
• Setting clear boundaries
• The problem of being too nice for your own good.
• How you feel emotionally, radically affects the results you get
• How your “Self-talk” affects your feelings
• Action planning and close